Outsource Customer Service in the Philippines—CX Teams That Reflect Your Brand
Human-First. Fully Managed. Seamlessly Integrated.
KMC Solutions redefines customer service outsourcing through a human-first, full-stack EOR platform. We build teams that don’t just follow scripts—they live your values, uphold your standards, and deliver support that feels in-house.
From high-growth startups to global brands, we help companies own their CX while scaling it efficiently.
Customer Care, Crafted Around You. Delivered from the Philippines.
KMC isn’t a traditional outsourcing provider—we’re your embedded CX partner.
Our human-centric model puts people first, not processes. We invest in your support team’s growth, well-being, and workplace experience—so they stay longer, perform better, and deliver customer service that truly represents your brand.
With KMC, your customer experience team is:
- Recruited for both skill and cultural fit
- Legally employed with full benefits under our EOR framework
- Integrated into your tools, tone, and service KPIs
- Trained for loyalty, empathy, and long-term success
We specialize in:
- Ecommerce customer service outsourcing
- Technical support outsourcing
- Contact center and multichannel solutions (email, chat, CRM)
- Fully managed call center partnerships
- Voice, ticketing, and troubleshooting for SaaS, fintech, and platforms
Let your customers feel the difference—support that sounds and serves like you.
How It Works
Plan & Source Talent
We align on your goals and tap into our talent networks in the Philippines, Vietnam, Mexico, or Colombia to find the right candidates.
Legally Hire & Comply
KMC becomes the Employer of Record. We draft contracts, manage payroll and benefits, and ensure compliance with local laws — so you don’t have to set up a local entity or navigate red tape.
Onboard & Equip
Your team gets full support from day one. We prepare workspaces (or remote setups), provide equipment, and even arrange housing if needed — all while integrating new hires into your culture.
Scale & Support
Add or adjust headcount at will. Our on-the-ground HR and legal teams continue to support your people, giving you 24/7 responsiveness and expert guidance as you grow.
At KMC, we don’t just deliver tech solutions; we become your trusted partner, ensuring that every aspect of your Employer of Record Service in the Philippines is handled efficiently. From initial consultations to ongoing support, we simplify your tech operations to help you manage your remote teams seamlessly.
Experience the full power of KMC’s EOR services in the Philippines
Why KMC CX Teams Outperform Traditional Outsourcing
Human-First, Always
- CX agents supported with mental health programs, skill development, and CASA housing
- Certified Best Places to Work and B-Corp standards for ethical employment
- Retention-focused environments that reduce churn and boost quality
Full-Stack EOR Advantage
- We don’t just recruit—we legally employ, manage, house, and develop your team
- One partner for HR, payroll, compliance, workspace, and career growth
- No loose ends. No vendor sprawl. One ecosystem = better performance
Impact
- Higher CSAT & NPS through consistency and alignment
- Lower turnover = better trained agents and faster resolution times
- Your CX, delivered with care, continuity, and cultural fluency
Stories of Growth
Ready to Optimize Your Customer Service?
With KMC Solutions, you don’t just outsource—you evolve. Build scalable, loyal customer experience teams in the Philippines that speak your brand fluently and support your customers like their own.