Offshoring Customer Support & Technical Support in the Philippines
Outstanding support protects both revenue and reputation—but in the United States, delivering 24/7 coverage is expensive and difficult to staff consistently. Offshoring customer service and technical support to the Philippines allows you to extend hours, scale coverage, and manage costs without compromising quality.
The Philippines offers a large, English-fluent talent pool with strong customer experience expertise and U.S.-friendly time zone overlap. With KMC Teams, you also gain a complete Employer of Record (EOR) solution that manages contracts, payroll, benefits, and compliance—helping your offshore team integrate smoothly and securely.
What is Customer Support & Technical Support Offshoring?
Customer support and technical support are closely linked but serve different purposes:
- Customer Support: Manages inquiries, complaints, and “how-to” questions about your products and services across phone, email, chat, and social channels.
- Technical Support: Helps with troubleshooting software, hardware, and network issues—often using remote tools and knowledge bases.
Moving these functions offshore relieves your in-house team while enabling consistent, round-the-clock service. With the right partner, you can maintain brand standards and improve CSAT scores.
Why Should You Offshore Your Customer Support & Technical Support Services?
Many U.S. businesses face increasing labor costs, after-hours wage premiums, and a limited hiring pool—making 24/7 coverage difficult and expensive. Others need to support customers outside of standard U.S. time zones without overburdening local staff.
Offshoring to the Philippines provides skilled support at lower overall costs, with excellent English communication and cultural compatibility. With KMC as your Employer Of Record, you gain faster hiring and strong compliance guardrails for data, tax, and labor regulations.
Benefits of Offshoring Your Customer Support & Technical Support Services
Partnering with an experienced provider like KMC ensures you can recruit, employ, and manage teams seamlessly, all while following your service playbooks.
Reduce Costs
Lower total support spend while maintaininghigh standards. KMC’s transparent EOR model eliminates entity setup and simplifies workforce management.That’s how we reduce costs by as much as 70%!
Offer 24/7 Support
Provide help whenever customers need it. U.S.–Philippines time zone overlap enables same-day collaboration, while offshore night shifts ensure global coverage.
Solve Staffing Challenges
Tap into deep talent pools for customer service, helpdesk, and technical roles. Free up your U.S. team to focus on higher-value priorities.
Reduce Training Time
Hire pre-screened, role-ready professionals who are already familiar with customer support tools and workflows—cutting onboarding time.
Improve Response Time
Boost queue coverage and reduce wait times across phone, chat, and email channels—resulting in higher satisfaction and fewer escalations.
Mitigate Risk
As your Employer of Record, KMC assumes employment liability in the Philippines while applying strict security and privacy controls mapped to international standards.
Book a free consultation with KMC to reduce costs, strengthen support delivery, and minimize risk with our full-stack EOR and offshore solutions.
Examples of Customer Support & Technical Support Jobs That You Can Offshore
KMC Teams recruits and manages the roles that keep your customers supported and your systems running.
Inbound & Outbound Customer Service
Respond to customer inquiries and conduct proactive outreach to improve satisfaction and loyalty.
Internal and External Helpdesk Support
Provide quick assistance for both customers and employees, keeping productivity high.
Email & Live Chat Support
Deliver prompt, branded written communication across web, app, and social platforms.
Network Support
Monitor and troubleshoot networks to ensure stable and secure operations.
Software & Hardware Support
Assist with installs, configurations, and troubleshooting to minimize returns and negative reviews.
List of Customer Support & Technical Support Roles We Can Hire for You
- Client Service Manager
- Technical Support III
- Customer Support Associate
- Phone Enablement Specialist
- Service Desk Engineer
- Customer Support Trainer
- Customer Operations Specialist
- Customer Service Representative
- Customer Ticket Support
- Training & Communication Lead
- …and many more
Didn’t see your specific role listed? KMC Teams can customize recruitment to your tools, workflows, and service standards—ensuring culturally aligned specialists who deliver to your KPIs.
Click to book a free consultation to share your goals and explore tailored offshore support solutions today!
See What Some of Our 400+ Clients Say
If you need an Employer of Record in the Philippines, partner with us.
KMC is ISO-certified and one of the Philippines’ largest end-to-end EOR providers. We deliver people-first solutions and long-term partnerships designed to power your growth. Contact our experts today—we’re ready to help.