Transition From Outsourcing to Ownership With BOT and GCC
Why U.S. Businesses Move From Traditional Outsourcing to Full Control
Outsourcing can deliver speed and cost savings, but over time, many organizations realize their growth is constrained by vendor models. You lose control over culture, brand identity, and long‑term strategic direction.
That’s where build-operate-transfer (BOT) and global capability center (GCC) solutions become game‑changers. They offer a bridge between outsourcing and fully owning your team under your brand.
What Is the Build‑Operate‑Transfer Model?
KMC’s build-operate-transfer-outsourcing path lets you start with outsourcing talent from the Philippines, then evolve to owning your operations outright. With BOT, you get the advantages of an established partner while retaining a clear path toward independence.
The BOT Journey: 3 Stages
01
Build
We work together to define the team structure, recruit talent, and lay down operational practices. You see your team forming under your brand, but KMC ensures compliance, HR, payroll, and culture alignment from day one.
02
Operate
At this stage, your team is fully operational. We handle day‑to‑day logistics such as employee contracts, benefits, payroll, and performance management while you lead strategy, set goals, and steer the culture. This phase gives you control, minus the risk of doing everything solo.
03
Transfer
When you’re ready, we transition full ownership of operations to you. That includes any legal entity setup, local infrastructure, and team management. Your brand owns the team and handles the company‑specific operations. KMC supports the handoff to make it seamless.
What Is a Global Capability Center?
A global capability center is your company’s overseas hub for critical operations—staffing, technology, support, or other functions—run entirely under your brand. Rather than relying on external vendors, a GCC gives you direct oversight and continuity. It’s where your long‑term growth, culture, and innovation can thrive beyond short‑term outsourcing relationships.
How GCCs Empower Long‑Term Scaling
Consistent quality and brand alignment across all your team members.
Deep institutional knowledge stays in house, not dispersed through vendors.
Ability to adapt and scale processes as your business changes.
Stronger employee engagement and retention because your team is yours, not someone else’s.
Benefits of BOT and GCC for U.S. Companies
Benefit | What It Means for You |
Own your team structure | You design roles, workflows, and culture from the inside. |
Cost efficiency and control | Start with outsourcing Philippines talent, then move to ownership without losing gains. |
Reduced vendor dependency | Less risk of misalignment, miscommunication, or turnover tied to external providers. |
Strategic flexibility | Grow, pivot, or expand with the stability of running your own operations. |
A Clear Path From Outsourcing → Ownership
A Clear Path From Outsourcing → Ownership
- Outsource to get started fast through KMC’s managed team solutions in the Philippines.
- Implement BOT model outsourcing to build systems and processes under your brand.
- Set up a GCC so you control operational excellence long term.
At each stage, your investment in control, culture, and capability increases, and your dependency on third‑party vendors decreases.
Through every phase, KMC manages:
- Local labor law compliance.
- Payroll, tax, and benefit administration.
- Hiring, onboarding, and performance feedback.
- Infrastructure and operational support.
You lead strategy and culture; we shoulder the operational complexity.
How KMC Guides U.S. Businesses Through the Transition
From advisory to execution, we walk beside you. We offer:
Strategic advisory on whether BOT, GCC, or both make sense for your business goals.
Compliance and legal setup so you can transition securely.
HR support so your team feels aligned and motivated from day one.
Scaling support so you can add roles, offices, or functions without breaking your standards.
Each of these factors makes KMC the complete BOT partner, not just a partial solution. We combine the agility of a challenger brand with the premium service of an enterprise provider – you get best-in-class support without compromising your independence.
Proof: Recent Enterprise Transitions
Zenni Optical (California)
Zenni wanted a customer support team that could reflect its own brand values. In just three months, KMC recruited and onboarded 130+ employees to launch itsCenter of Excellence in Manila, improving response times and customer satisfaction.
Unifi (California)
Unifi needed accounting support but had never offshored before. In three weeks, KMC built a 10-person team using a hub-and-spoke model across two offices. With EOR compliance handled, Unifi scaled confidently.
Inchcape (Global Automotive)
Inchcape faced a shortage of IT talent. The company started small with KMC, then grew to 58 highly skilled professionals and eventually built a Global Digital Delivery Centre in the Philippines.
Full Potential Solutions (Kansas City)
FPS transferred 50 employees from another vendor through KMC, ensuring zero disruption. The team expanded to 300+ employees, later transitioning into its own Philippine entity with KMC’s support.
See What Some of Our 400+ Clients Say
Ready to Move From Outsourcing to Full Ownership?
Learn how to transition from outsourcing to full ownership with KMC’s BOT and GCC solutions.