Who is Alphaserve?

A US-based provider of infrastructure technology and digital IT services.

Industry: IT

Size: 350 staff in the US; 76 in the Philippines

Location: KMC SM Aura, Taguig City

Alphaserve’s Challenge

The Client wanted to build a team to support 24/7 helpdesk, which was extremely difficult to hire onshore.

Apart from the hours of operations (their employees didn’t want to work off hours), it then became more of a cost-benefit for them to expand helpdesk support — Tier 1 and then 2 and 2.5.

KMC’s Solution

KMC participated in the RFP process and met with a consultant the Client sent over. One of their requirements was an ISO certification, which KMC did not have at the time. The Client signed with KMC as soon as we received the said accreditation.