Alphaserve, a US-based provider of IT infrastructure and digital services, partnered with KMC Solutions to scale its 24/7 helpdesk support.

How Alphaserve Expanded Helpdesk Support with KMC Solutions

The Client wanted to build a team to support 24/7 helpdesk, which was extremely difficult to hire onshore.

Apart from the hours of operations (their employees didn’t want to work off hours), it then became more of a cost-benefit for them to expand helpdesk support — Tier 1 and then 2 and 2.5.

What challenge did Alphaserve face?

KMC participated in the RFP process and met with a consultant the Client sent over. One of their requirements was an ISO certification, which KMC did not have at the time. The Client signed with KMC as soon as we received the said accreditation.