Who is Catch.com.au?

One of Australia’s largest online retailer with over 45 thousand square meters of warehouse space shipping over 20,000 orders per day.

Industry: E-commerce

Size: 600 staff in Australia; ~150 in the Philippines

Location: KMC Cyber Gamma, Taguig City

Catch.com.au Challenge

Catch.com.au has been doing business in the Philippines for several years with another service provider but have ultimately preferred the more hands-on model KMC offers so that they can embed their own company culture and take full control of the operations.

KMC’s Solution

· KMC facilitated a smooth onboarding and transition for ~20 of their team members from another BPO company.

· With the help of KMC’s Talent Acquisition team, Catch.com.au has then expanded to over 150 employees in Manila including Customer Service Representatives, Graphic Designers and Curation and Marketplace Specialists

· Catch.com.au also enjoys customized and branded office space based on their exact specifications at KMC’s facility in Cyber Sigma.