Who is Voxpro?

A provider of Multilingual Customer Experience & Technical Support solutions to giant global brands servicing clients all over the world, 24 X 7, in 15 languages on email, phone & chat.

Industry: BPO
Size: 2700+ employees
Former Location: SM Aura

KMC’s Solution

Voxpro first moved their operations into the Philippines in 2017 seeking to provide operations support to their Client, Airbnb. With offices across the globe, Voxpro engaged KMC for a highly available contact center and BPO operations within our SM Aura location. In addition to building a team of over 200 agents through KMC’s Talent Acquisition team, KMC also delivered a High Availability contact center platform with redundant public switched telephone network connectivity. International toll numbers were routed to their local SIP connectivity landing into a KMC managed VOIP PBX running on a 3CX platform in an active-active configuration. Co-location for Voxpro managed network components, residing in our SM Aura Data Center, KMC Technology Services provided a managed solution to assure Voxpro maintained 99.999% operational availability. Voxpro was acquired by TELUS International and continues to operate under TELUS. During the M&A activities, KMC facilitated the seamless transfer of the staff and continued to manage the HR and payroll functions as well as the technical environment to ease the transition to TELUS operations.