WHO IS ZENNI OPTICAL​?

Zenni Optical, headquartered in Novato, California, is the largest online prescription glasses maker in the U.S., selling approximately 1 out of every 5 pairs of glasses delivered online. They are known for their wide range of frame styles, lens options, and budget-friendly pricing. The company was founded in 2003 and has since become a popular choice for individuals looking to purchase eyewear online. ​

Industry: Retail

Size: 150+ and growing

Location: Frabelle, Makati

ZENNI’s Challenge

Zenni aims to bring their Customer Service function inhouse to deliver the highest level of customer experience. While working with a BPO posed the benefit of venturing into the Philippines working with a skilled workforce, Zenni wanted to upgrade their standards by creating a Customer Empathy Program – allowing them to connect with customers directly.​

Faced with an aggressive timeline to launch a sizeable operation, Zenni ultimately decided that partnering with an Employer of Record (EOR) was the best option.

KMC’s Solution

• Provided flexibility in the model that allowed Zenni to build their Center of Excellence using cost-effective measures.​
  

• Fit out a whole office floor that meets Zenni’s required design and technology standards.​
  

• Organized various recruitment hiring activities and accelerated turnaround time for hiring and onboarding to fulfill 130+ roles in less than 3 months.​
  

• Assembled a focused Implementation team consisting of Client Services and People and Culture team members to ensure a seamless launch.​
  

• Fully dedicated a support team to continuously support and monitor daily operations, ensuring high service quality.